10. |
|
We’ve
been in the employee feedback and compliance hotline business
for over fifteen years. |
9. |
|
Our
call center staff is the most highly qualified and trained
in the industry - over 95% have a master’s degree
or higher. |
8. |
|
Our
automated attendant systems incorporate the most advanced
technology in the market. |
7. |
|
Our
call center has been rigorously scrutinized by two external
accrediting organizations and received the highest ratings
possible from both of them. |
6. |
|
We
are the only hotline company with international presence
- both in the UK and Belgium. |
5. |
|
We
do not allow external access to our call center database,
so there is no risk of sensitive client information being
compromised. |
4. |
|
We
have never lost a customer due to a service issue. |
3. |
|
Anything
and everything we do can be customized to address a customer’s
specific program parameters. |
2. |
|
We
have the demonstrated ability to produce employee utilization
rates of three to five times those of the competition. |
1. |
|
Our
customers know us by name and we interact with them frequently
- not just at renewal time. |
